What does a mediator do?

The mediator facilitates open communication between the parties. Often in a complex situation, communication can get strained or break down. The mediator manages the discussion, the emotions and helps everyone move forward. The mediator may offer suggestions, ideas and help each person recognize and acknowledge the other’s point of view. Parties using a third-party neutral mediator are much more likely to end up on the same page on most if not all issues.